InfinitesEdge

Privacy policy

What we hold about you, what we process on behalf of our customers, and the difference between the two.

STF WORKS LLC, doing business as InfinitesEdge, of Greensboro, North Carolina, USA is responsible for the personal information described here. This policy covers our websites and every InfinitesEdge product and service.

We handle personal information in two quite different roles, and the difference matters:

• As a controller, for information about the people we deal with: visitors to our sites, the people who buy and administer our products, and anyone who contacts us. We decide what happens to it, and this policy explains what.
• As a processor, for information our customers put into the services we host for them, which may include details of their own employees, customers and suppliers. That information belongs to our customer. We handle it on their instructions, to run the service they bought, and for nothing else.

1. Information we hold about you

When you visit our websites

• Analytics. We use Google Analytics to count visits and see which pages are read. It sets cookies and records a truncated IP address, the pages you view, and general details of your device and browser.
• Fonts. Pages load typefaces from Google Fonts, which involves a request to Google's servers from your browser.
• If you join a mailing list or submit a form, the details you enter.

When you buy from us or hold an account

• Name, work email address, company, telephone number and billing country.
• Your subscription records: products, plans, terms, renewal dates and the identifiers needed to license and activate what you bought.
• Optionally a mobile number, if you choose to add one for support notifications. What we send, and how to stop it, is set out in our communications opt-out policy.
• Payment details are handled by Stripe, which is also the merchant of record for self-serve purchases through Link, LLC. We never see or store your card number.

When you contact us, or use a product

• Your correspondence with sales or support, including anything you attach.
• Service and diagnostic records: whether something worked or failed, and the technical detail needed to fix it. Product-specific detail is in each product's own privacy notice, such as the one for Fusion DB Connect.

2. Information we process for our customers

Our hosted services exist to do something with a customer's own records. Depending on the service, that can include names, work contact details, job and department information, supplier and customer records, and identifiers needed to match one system to another.

• We act only on our customer's instructions. We do not sell this information, we do not use it for our own purposes, and we do not use it to build or improve anything for anyone else, except as aggregated statistics that identify neither the customer nor any individual.
• Our people access it only when they need to, to run the service, to fix a fault, or where our customer asks us to.
• We keep it for as long as our agreement with that customer says. When the agreement ends, the customer may export it for 30 days, after which we delete it from the live service. Backups age out on their normal cycle.
• A data processing agreement is available on request, along with a current list of the suppliers we use to run the services.

3. Why we use it, and on what basis

• To provide our products, issue licenses, take payment and give support. Necessary to perform our contract with you.
• To run and secure our services, including detecting misuse. Our legitimate interest.
• To improve our products, using service and diagnostic records and aggregated statistics. Legitimate interest.
• To tell you about products and updates where you asked us to. Consent, which you may withdraw at any time.
• Analytics cookies are used with your consent where consent is required.
• To meet legal, tax and accounting obligations.

4. Who we share it with

We do not sell personal information. We share it only with suppliers who help us run the business, and only as far as they need it:

• Stripe, including Link, LLC, for payments, invoicing and tax.
• Google Analytics for website measurement, and Google Fonts, which serves typefaces.
• Our hosting, infrastructure and email providers.
• Professional advisers, and authorities where the law requires it.
• A buyer or successor, if the business is sold, under the same commitments.

5. Where it is held

We are a US company and our systems are in the United States. If you are in the United Kingdom, the European Economic Area or India, your information will be transferred there. Where that transfer needs a safeguard, we rely on the European Commission's standard contractual clauses and the UK addendum.

6. How long we keep it

• Customer data in a hosted service: as set out in section 2 and in our agreement with that customer.
• Subscription and billing records: for as long as you are a customer, and afterwards for as long as tax and accounting law requires.
• Support and sales correspondence: while it is useful for supporting you, and then deleted.
• Diagnostic records: only as long as needed to diagnose faults and improve the product.
• Analytics: for the retention period set in Google Analytics.
• Mailing lists and mobile numbers: until you unsubscribe or remove them.

7. How we protect it

Traffic between you and our services is encrypted in transit over HTTPS. Access to customer records and to hosted data is limited to the people who need it. No system is perfectly secure, and if a breach affects your information we will tell you promptly where the law requires it, and we will tell affected customers so they can meet their own obligations.

8. Your rights

Depending on where you live, you may have the right to ask for a copy of your information, to correct it, to have it deleted, to restrict or object to how we use it, to receive it in a portable form, and to withdraw consent. Residents of the United Kingdom and the European Economic Area have these rights under the UK and EU GDPR; residents of India under the Digital Personal Data Protection Act; residents of California under the CCPA, including the right not to be discriminated against for exercising them.

Write to sales@infinitesedge.com and we will answer within the time the law allows. If you are unhappy with our answer you may complain to your data protection authority, such as the Information Commissioner's Office in the United Kingdom.

9. Cookies

Our sites use cookies set by Google Analytics to measure how they are used, and your browser's local storage to remember display preferences such as pricing region. Blocking cookies in your browser will stop the analytics ones; the sites work without them.

10. Children

Our products are business products. They are not directed at children and we do not knowingly collect information from anyone under 16.

11. Changes to this policy

We will update this page when our practices change, and change the date at the top. If a change is significant, we will tell account holders by email.

12. Contact

STF WORKS LLC d/b/a InfinitesEdge, Greensboro, North Carolina, USA.
Privacy questions: sales@infinitesedge.com.

Last updated 25 September 2026